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How do you determine the value of my claim?
Each individual claim is different and evaluated as such. The value of your insurance claim depends on a variety of factors, including the coverage you purchased and the damages sustained.
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How long will it take for my claim to be processed?
Again, each claim is different so there is not a concrete answer. We are committed to investigating, evaluating and resolving insurance claims in a timely manner.
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Is there anything I can do to help speed up the process?
You can help streamline the claims process and avoid delays by providing the following information when you file your insurance claim:
- Policy number
- Date, time, and location of loss
- Description of loss or damage
- Digital photos (if possible)
- Police report (if applicable)
- Itemized medical bills (if applicable)
- Receipts related to the loss
- Best phone number to reach you
We hold ourselves to the highest ethical and professional standards and consistently provide prompt, fair, and equitable claims service. We have dedicated claims professionals with specialized knowledge in the product lines they handle.
In addition to our in-house claims specialists, Markel utilizes an extensive network of industry recognized authorities in investigation, appraising, conservation, medical evaluations, and restoration. We maintain an adaptable claims handling approach which allows us to meet the unique demands of the lines we service – creatively working together to achieve a first rate claims experience.
Your satisfaction with the processing and outcome of your claim is our top priority.
Frequently asked questions about claims